CALL US TOLL FREE +1 888 845 2539

Projects

PFES has successfully completed projects for a wide range of clients We closely integrate with our client to form a single cohesive team.

BACK TO PROJECTS

Quality Assurance Plan

PFES helps Midwest gas utility develop and implement a quality assurance program, improve capital project scheduling and stakeholder reporting, and increase customer satisfaction.

Gas main renewal program

Our client, one of the nation’s largest natural gas utilities, was in the first two years of a ten-year gas main replacement program that also included service replacement, meter replacement, and all public and private restoration efforts.

Challenge

Customer dissatisfaction and organizational disorder

Unfortunately, customer complaints had increased significantly under the replacement program. In addition, the program was experiencing construction overruns, noncompliance to the project schedules, and lack of quality assurance program development and dedicated personnel.

Solution

Assess and implement a quality assurance plan

Acknowledging their lack of experience managing a large capital gas replacement program, the utility turned to PFES to evaluate the program’s construction quality assurance plan and provide mitigation strategies. PFES deployed an experienced team of quality assurance experts to assess the program’s construction quality process, customer complaint process, and scheduling efforts.

Outcome

PFES provided recommendations for the development of a quality assurance program, common customer communication database, and enhanced scheduling and stakeholder reporting. PFES also deployed a construction quality assurance inspection team to the field.
PFES resources integrated seamlessly into the client’s project organization and made a positive impact on increased contractor performance and minimized customer complaints. PFES also helped establish greater visibility into project status and enhanced real-time reporting to enable upper management to make key decisions faster.

Slider

 

Markets

PFES has proven performance in supporting clients across markets including Power Generation, Power Delivery, Oil & Gas and Industrial.

 

Featured Projects

QUALITY ASSURANCE PLAN

PFES helps Midwest gas utility develop and implement a quality assurance program, improve capital project scheduling and stakeholder reporting, and increase customer satisfaction.

REGULATORY PROJECT RECOVERY

PFES helps electric and gas utility recover its critical regulatory project by overcoming a formidable set of challenges and an imposing deadline to complete the project on time and on budget.

PORTFOLIO PROJECT MANAGEMENT

PFES helps one of the country’s largest fully regulated utilities complete a construction project by assembling and deploying its portfolio and construction management team.